Concierge or club level at the Grand Floridian is a wonderful treat & a lovely way to add luxury
to a Walt Disney World vacation. The staff is fabulous and have always made our stays magical.
There are two levels of concierge at the Grand Floridian.
Royal Palm Club is in the main building on floors 3 through 5 above the Grand Lobby and Sugarloaf
Concierge is in the Sugarloaf Lodge building, a great location, bordering the marina
on one side and the courtyard on the other. Both Royal Palm Club and Sugarloaf Concierge
share the itinerary planning office that can help you make dining reservations, book tours,
wishes cruises, and any Disney extras you'd like during your trip.
VIEWS
from the
main building
and of
Sugarloaf
lodge
RPC Rooms 4201-
4301-
have Magic Kingdom views
Many people wonder "Is it WORTH IT to stay concierge?" Most of this page focuses on the more
tangible WORTH to the club levels at the Grand Floridian, however there is
an ambience and atmosphere that go along with concierge at the Grand that is priceless.
Concierge level brings a more personalized touch and an extra level of service to a
Grand Floridian stay that some guests find adds magic to their vacations.
Above is the
view from a
table in the
Royal Palm
Club Lounge
Main
building
from
courtyard
Magic
Kingdom
view
from
Royal
Palm
Club
Room
#4405
View from the 5th floor
seating area windows
Sugarloaf Lodge on the right as seen
from a Royal Palm Club guest room
There
are seating
areas from the
3rd floor to the
5th floor in the
main building. There are
also balconies on the
3rd floor. One faces
the courtyard
the other the
monorail
station.
Sugarloaf
rooms
face
either
the marina
or
courtyard.
Both levels of Grand Floridian Concierge share a planning office -
Planning Office, or IPO for short. These cast members in the planning office are
available by phone or email to assist concierge guests
with planning their vacations prior to check in. The IPO can make dining, tour,
cabana, childcare, fireworks cruise, or any other reservations guests might want to
secure prior to check in. IPO can also assist you with any room requests or special
needs you might have. The phone number for planning assistance for concierge
guests is 407-
Grand.Floridian.Itinerary.Planning@Disneyworld.com.
Sometimes the IPO will contact guests first, other times they do not.
Guests are free to make the initial contact and introductions.
Royal Palm Club is the more expensive of the two club levels.
It is accessed through a key in gold elevators on the first and
second floors of the Grand Lobby. On the third floor are the
concierge desks, staffed by terrific cast members. They will be
able to assist you throughout your stay with making ADRs, tour
reservations, cabana rentals, provide park & resort information,
resolve any issues, and basically help you with anything you
might require during your stay. There are also seating areas and
game tables in this area on the 3rd floor.
The fourth floor, is the location of the spacious and sunny
lounge overlooking the Seven Seas Lagoon and the courtyard
area. The staff up here is responsible for the food and drinks
offered throughout the day. They serve a nice continental
breakfast in the morning, midday snacks, tea time treats,
appetizers, and then evening cordials. The lounge staff makes
sure that the food & drinks are restocked during these service
hours.
The fifth floor includes more seating space and many of
the suites of the Royal Palm Club. All three of these floors are
easily accessed by using the gold elevators or a convenient
carpeted staircase that goes from the 3rd floor up to the 5th.
3rd floor concierge desks
and seating areas
The
GRAND
SUITE
and the
VICTORIAN SUITE
are on the 5th floor.
Many one and two
bedroom suites
are on the
5th
floor.
Fifth Floor
seating areas &
view from Fifth
Floor windows
This is the concierge desk on the
5th floor and the keyed elevators
that run from the lobby up to the
5th floor. This desk isn't usually
used by cast members. They are on
the 3rd floor.
5th floor hallway...The stairway
down to the lounge is on the
right and just past that are the
elevators
Beautiful Magic Kingdom views from the 5th floor seating areas
seating area
with a view of
the Seven
Seas Lagoon
and the
Polynesian
Resort in the
distance
The
Walt Disney
Suite is on the
4th Floor.
Room
4411
Here is a view of the lounge. There is
a sofa seating area and then the
food service area. On the right are
the stairway and elevators.
The drink area -
stocked with Coke products, iced
tea, pink and yellow lemonade,
coffee, and hot tea, and the hot
drink machine.
More seating area along the
windows with gorgeous
courtyard and lagoon views.
Food service area on the left,
stairway and elevators on the
right, and TV on the right wall
More table seating with lovely
courtyard views and the
children's area.
Children's area has kid sized furniture
and a TV showing Disney cartoons and
the Disney Channel all day.
Continental breakfast
in Sugarloaf
Concierge desk area in the
Sugarloaf lobby lounge
Sugarloaf Concierge Lounge
is right in the lodge lobby.
It is accessed by entering
either the glass doors on the
courtyard or marina side.
It is a key entry only building.
Children's area in Sugarloaf has kid size
Victorian furniture and their own flat screen
TV that plays Disney everything all day long
Seating area in Sugarloaf lounge
Sugarloaf Concierge
serves drinks and snacks throughout
the day, beginning with coffee service at 6:30 am.
Grand Beginnings continental breakfast served from 7 to 10:30.
Refreshments, snacks, veggies and dip, are served from 11:30 to 2:30.
Afternoon Tea is served from 3:00 to 4:30.
Twilight Refreshers, a variety of appetizers, are out from 5 to 7 pm.
Cordials and desserts are served from 8 pm until 10 pm.
The lounge has plenty of seating or you can opt to
take refreshments back to your room
to enjoy.
Concierge desks right off the elevator on the 3rd floor. There are two
desks here and they are staffed from 7 am to 10 pm seven days a week.
These concierge cast members
will be able to assist you with your vacation needs during your stay.
This sideboard and stairway are directly across
from the concierge desks. The stairs lead up to the lounge where drinks and snacks are served
throughout the day.
More seating area and game tables.
Past this area is the hallway leading
to the wing of 3rd floor courtyard
view and farther down the magic
kingdom view rooms.
Seating area next to the concierge
desks. Just past this area are
French doors leading to a lovely
3rd floor concierge balcony that
overlooks the courtyard area.
The Royal Palm Club
4th floor Lounge serves drinks and snacks
through the day, beginning with coffee service at 6:30 am.
Grand Beginnings continental breakfast served from 7 to 10:30.
Refreshments, snacks, veggies and dip, are served from 11:30 to 2:30.
Afternoon Tea is served from 2:30 to 4:00.
Twilight Refreshers, a variety of appetizers, are out from 5 to 7 pm.
Cordials and desserts are served from 8 pm until 10 pm.
The lounge is very spacious and bright with plenty of seating.
It's lovely to sit and listen to the live music
from the lobby drift upward.
Sugarloaf Outer Lodge Concierge
is wonderful as well as Royal Palm Club. The location is
one of the best. One side of the lodge borders the marina, the other the
gorgeous gardens and Courtyard Pool. The building underwent a complete rehab
very recently and along with the rooms being redone, came the addition of a new lounge.
The building is a key access building. As you enter from either the marina or courtyard side,
you will find yourself in the beautiful new lounge area. The concierge desks are conveniently
located right here, also. Sugarloaf offers full concierge service. Years ago it was
"concierge light". It currently has complete food and drink offerings, as does Royal Palm Club,
and concierge cast members on duty from 7 am until 10 pm ready to assist you with all your
vacation needs. Sugarloaf Concierge is less expensive than Royal Palm Club in the main building
specifically due to the location of this club level in an outer lodge building.
Along with standard outer lodge club rooms, there are one and two bedroom suites
and tower rooms in Sugarloaf. Sugarloaf guests have access to this lounge
and Royal Palm guests have access to their own lounge
in the main building.
There are two types of honeymoon rooms in Royal Palm Club. There are the standard rooms on
the 2nd floor directly over Gasparilla's Grill which have Jacuzzi tubs, and then turreted king
honeymoon rooms on floors 3 through 5. These turret rooms are larger rooms & have floor to
ceiling windows but no balconies and no direct Magic Kingdom views. Both room types are
considered “deluxe king” when booking and room type/view is by request only.
Other than the generous food and drink
offerings all day, there are a few other special things about staying
club level at the Grand Floridian. Any purchases made in the parks can be sent
directly from the store to your room. A concierge cast member will deliver it.
The concierge staff is available from 7 am in the morning to10 pm at night to assist guests.
The lounge is like an extension of the guest rooms. There are TVs, sofas, tables & chairs, and
a childrens area to relax in. The Royal Palm Club lounge overlooks the lobby and listening
to the live music that is played continuously from afternoon to late evening is enjoyable.
Both club levels have access to the Itinerary Planning Office. Staying concierge
at the Grand Floridian is a fun way to splurge on a
Walt Disney World vacation.
Most of the concierge guest rooms in Royal Palm Club and Sugarloaf are exactly the same as
the standard rooms in any of the other lodge buildings, except that the concierge rooms will
have DVD players. They are booked as “Standard Club Level”, which is Royal Palm Club, or
“Outer Lodge Club Level” -
rooms in the main building that have about 200 extra square feet and a little sofa sitting area.
These deluxe rooms have 2 queen beds and only sleep four guests. These are called “Deluxe
Room Club Level” when making reservations. These deluxe rooms have no Magic Kingdom views
available. The views are either courtyard or Beach Pool with Seven Seas Lagoon in the
background. In Sugarloaf there are three Lodge Tower Rooms that are request only. These
also sleep 4 with two queen beds and have an extra little seating area in the turret.
The top floor Lodge Tower Room does not have a balcony. These tower rooms have courtyard
views.
Looking UP from
the lounge
The
Roy Disney
Suite is on the
3rd Floor.
Room
4311
